Shipping policy
Domestic Shipping Policy
Shipment processing time
All orders are processed within 1-3 business days.
Delivery on weekends or holidays is subject to carrier discretion. If our store is experiencing a high volume of orders shipping may be delayed by 1-2 days – an email will be sent to the address listed on the order to let the customer know of any potential delays.
Shipping rates and delivery estimates
|
Shipment method |
Estimated delivery time |
Shipment cost |
|
Standard |
3-5 business days |
$3.99 |
|
Standard (Above $35.00) |
3-5 business days |
FREE |
|
Two Day |
2 business days |
$9.99 |
|
Overnight |
1-2 business days |
$19.99 |
Shipment to P.O. boxes or APO/FPO addresses
|
Shipment method |
Estimated delivery time |
Shipment cost |
|
PO Boxes – USPS SmartPost |
10-20 business days |
$3.99 |
|
International PO Boxes |
Not Available – Please use alternate address |
N/A |
|
APO/FPO |
7-45 business days |
$9.99 |
Shipment confirmation and order tracking
You will receive a tracking number within 1-2 days of shipping.
Customs, duties, and taxes
Grey Duck and Co. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Grey Duck & Co. is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim. We will do our best to make the situation right.
International Shipping Policy
We offer worldwide shipping – costs are calculated at checkout by carrier.